Senior Project Manager — ERP, CRM, WMS, PLM
25+ years delivering ERP, CRM, WMS, PLM, and enterprise digital transformation programs across retail, manufacturing, healthcare, and distribution.
Profile"PMP-certified program leader delivering enterprise programs on-time and on-budget, with CSAT scores routinely above 95%."
PMP-certified program leader with 25+ years delivering large-scale ERP, CRM, WMS, PLM and enterprise transformation programs across retail, manufacturing, healthcare, distribution, and professional services. Expert across Waterfall, hybrid, and Agile delivery — owning multi-million-dollar budgets, global teams, complex integrations, data migration, and change management.
His career spans Microsoft Dynamics 365, Infor M3, Infor CloudSuite, Manhattan SCALE, FlexPLM, NICE WFM, and the Power Platform — paired with mature PMO governance, executive reporting, and offshore team leadership. He operates at the intersection of executive stakeholders, delivery teams, and platform vendors — translating business intent into program structure, then driving the disciplined execution that gets enterprise systems live.
Leads Infor M3 implementations across Distribution and Food & Beverage clients, running $4M+ budgets and 10+ person onshore/offshore teams. Owns full project lifecycle: requirements, blueprinting, configuration, integrations, data migration, testing, training, and cutover.
Directed $8M+ Microsoft Dynamics 365 Finance & Supply Chain, CRM, and Power Platform programs with 60+ global resources for construction and healthcare clients. Replaced Business Central and Salesforce i360 with a unified D365 platform — delivered on-time and on-budget.
Managed $2.5M+ D365 Finance & Supply Chain and CRM implementations for manufacturing, life sciences, semiconductor, and system integrator clients. Led integrations, data migration, ISVs, testing, and user adoption initiatives.
Led Manhattan SCALE WMS upgrade, Infor CloudSuite (SyteLine) ERP upgrade, and Fetch Robotics deployment. Implemented the CenPOS payment platform.
Delivered enterprise implementations of Alayacare + Arrow PCS across multi-site healthcare operations. Improved process standardization by 100% and end-user adoption by 90%+.
Led an $8M fixed-fee D365 Finance & Supply Chain implementation. Achieved 96%+ CSAT, delivered on-time and on-budget, and built PMO standards, templates, and governance frameworks.
Managed a $5M deployment of NICE WFM, RTAM, and NWM across 10 markets and 600+ agents. Delivered 15% under budget and improved workforce utilization by 22%.
Led global FlexPLM implementations with $2.5M budgets and 20+ person teams. Achieved 96%+ CSAT through strong governance and stakeholder alignment.
Student-athlete: Football and Track & Field.
If this profile aligns with the role you're staffing, we'll coordinate a conversation, share references, and walk through fit, scope, and engagement structure.
Chad VanCalster · QOLOS — Talent & Engagement · chad@qolos.com